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Remax Complaint - Remax didn't market our home, and didn't try.
Remax Complaint

Remax Complaint


Remax didn't market our home, and didn't try.

In Washington, Ill. We used Karen Sitler as our Remax agent...our home was virtualy not marketed at all, except for a sign, and an MLS listing...Agent was totally involved in moving into her new home...She forgot to give us a copy of signed contract for 3 weeks. Very late (30 minutes at times) for showing us homes. Never once did she tell us to stage the home, she never showed it but one open house. We had a contract up at the end of June, but she said we extended to July 15th, but no document was ever signed. When I called to tell her we were not going to renew, she said that after talking to my wife, she wanted to the end of July, citing that she had already paid for ads for our home past the expiration date...assuming we were going to extend past June 30th. Again, no such conversation took place, as well as no signed agreement. Some things were not dated when we recieved them,like the price reduction agreement.We NEVER got any feedback from the few people that went thru, except the first 3 times, and when we asked, she said that she would check, but never got back with us. Always, she talked about her new house, furniture, design,moving etc.It was about her all the time,mostly. Pics of the property were below average. It took Karen over 2 and one half weeks to come to our house and get her Remax lock box and sign, only after I called to please come get it asap, so another realtor could put theirs on. This is the worst experience of selling a home we have ever had. The caring , and quality of our agent was never there thruout the 150 days it was with Remax. She did nothing more than we could have done ourselves. And the other realtors we interviewed afterward both said those 150 days on the market were a waste of our time. Remax sent me a bogus website I cannot acccess on my computer to express our dissatisfaction. We will not use Karen or Remax again because of the wasted time we were put through.We hope this helps someone else to bypass what we went through. Interview at least 2 realtors, then make a informed decision.This is an example of someone preoccupied with their personal life,yet not really doing their job as a real estate agent. She should probably not be selling real estate, as it is a customer service job.

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